Frequently Asked Questions

One Big Party Dallas refund policy: deposits are transferable nonrefundable. You’ve canceled 24 hours before your reservation/event. Rain check is valid for one reschedule, if canceled again it is forfeited.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
One Big Party Dallas deposits are transferable non-refundable. Client checks a box at time of reservation before checkout when contract is then signed. Transferable amount is valid for raincheck to apply within one year or issued. If reservation is made with a raincheck and one again cancelled it is then forfeited.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

If you have any other questions, please feel free to call us any time at: 469-531-8455

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